Refund Policy
Last Updated: 3/6/2024
Thank you for shopping at Plexolyt. We strive to ensure our customers are satisfied with their purchases. Please read our Refund Policy carefully to understand your rights and our obligations regarding refunds and returns.
1. Eligibility for Returns and Refunds
- Time Frame: You may request a return or refund within 7 days of the original purchase date. After 7 days, we cannot offer a refund or exchange.
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or missing parts for reasons not due to our error will not be eligible for a refund.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and refunds.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom or special order items.
- Items purchased on clearance or sale.
- Products that have been installed, altered, or modified.
3. Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at [Your Company Email Address] or [Your Company Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
- Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
4. Refund Process
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, a refund will be processed to your original method of payment within 10 business days. Please note that your financial institution may take additional time to process and post the refund to your account.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, or items returned more than 7 days after delivery).
5. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item, please contact us at [+91 9667848238] with your order number and details about the product's condition.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us here
By making a purchase on the Plexolyt website, you acknowledge that you have read, understood, and agree to this Refund Policy.